Susan Austin


Chief Human Resources Officer

As Chief Human Resources Officer, Susan Austin oversees Vocon’s expansive network of industry talent. With over three decades of experience, Susan formulates programs for performance management, career development, recruiting, retention, and compensation management. She plays an integral role in all of Vocon’s expansion endeavors – from brick and mortar offices to our “Boots on the Ground” program – working closely with team members, wherever they may be. Susan has worked diligently to cultivate an environment that supports employees as they live balanced lives with clear priorities. This effort has been widely recognized, with Vocon receiving numerous accolades, including the firm’s 17-time designation as one of Cleveland’s Best Places to Work.

Committed to being a premier resource for the team, Susan is a Certified Professional in Human Resources and an active member of the Society for Human Resource Management. Susan’s dedication to employee wellbeing has been integral to our mission – keeping our culture Vocon Strong.

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